Position Overview

Ultimate Staffing Services is actively seeking a Customer Marketing & Advocacy professional to join our data security client in Santa Clara, CA. This position plays a crucial role in driving growth initiatives for customer advocacy. Reporting to the Sr. Manager of Customer Marketing & Advocacy, the role focuses on expanding the community and amplifying customer voices across various marketing channels. This is a contract position with the potential to transition into a full-time role, based on performance.

Responsibilities

The Role & The Team:

• Grow the customer community (40% of time):
  • Help plan and execute the growth strategy for global community of advocates.
  • Align with sales, customer success, support, product, and marketing teams to cultivate meaningful dialogue within the community.
  • Generate creative ideas to retain community members and increase engagement, leading to cross-sell and upsell opportunities.
• Other responsibilities for customer marketing/advocacy initiatives (40% of time):
  • Craft compelling one-page customer case studies highlighting challenges and how they were overcome.
  • Create materials integrating the voice of the customer for internal enablement and external promotions.
  • Assist in program managing customer marketing/growth initiatives, including virtual pipeline generation events, customer newsletters, customer loyalty programs, and reporting metrics.
• Manage presence across industry review sites (20% of time):
  • Create campaigns to source customer reviews and win upcoming awards.
  • Work closely with vendor teams across Gartner Peer Insights, G2, and TrustRadius to maximize investments in the platforms.

Qualifications

• Experience driving successful marketing campaigns.
• Customer-facing experience in a professional setting.
• Bachelor's degree in business, communications, marketing, or equivalent.
• Specific experience at a high growth SaaS company or in customer marketing/community management is a bonus.

Required Work Hours

Monday to Friday

Benefits

Compensation for this position ranges from $25 to $40 per hour, depending on experience and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.